Privacy Policy
Your privacy matters to us. This page explains what information we collect, why we collect it, and how it’s handled when you use our site or place an order.
What Information We Collect
Our site and products are intended for customers 18 years and older.
When you use our site or place an order, we may collect information such as your name, email address, billing and shipping details, contact information, and order details. We also collect any information you choose to share when reaching out to our support team.
How We Use Your Information
We use this information to process and fulfill orders, communicate with you about your order, provide shipping and tracking updates, respond to support requests, and maintain your account where applicable. It also helps us improve our website and customer experience, and protect our site from fraud, abuse, or unauthorized activity.
Orders & Shipping
To fulfill an order, the information needed for delivery — such as your shipping address — may be shared with the service providers involved in processing and shipping that order, including our carrier, so we can arrange delivery and provide tracking. See our Shipping & Returns Policy for more on how shipping works.
Orders are handled with privacy in mind, including the use of plain packaging as part of our standard fulfillment practice.
Payments
Payment information is handled through the payment services used to complete an order.
Cookies & Website Use
Our website may use cookies or similar technologies for things like remembering your preferences, supporting core site functionality, and understanding how the site is used so we can improve your experience.
When Information May Be Shared
We don’t sell your personal information. We share it only as needed to provide our services — for example, with payment services to complete a transaction, with our shipping carrier to deliver your order, or with trusted providers who help us process payments, fulfill orders, and support our website.
How We Protect Your Information
We take your privacy seriously and use reasonable measures to help protect the information you provide. No method of storing or transmitting data can be guaranteed completely secure, but we work to keep your information safe.
Your Privacy Questions
If you have questions about your personal information or how it’s used, you’re welcome to contact us at any time at support@lostfarm.store.
Frequently Asked Questions
What information do you collect?
Information like your name, email, billing and shipping details, order information, and anything you share with our support team.
Why do you need my information?
To process and fulfill your order, keep you updated on shipping and support requests, and improve your experience on our site.
Is my information shared with third parties?
We don’t sell your information. It’s shared only as needed — for example, with payment services or our shipping carrier — to provide our services.
How do you protect my information?
We use reasonable measures to help keep the information you provide safe and handled responsibly.
How can I contact you about privacy?
Email support@lostfarm.store — we’re happy to help.